FAQ

We offer a free 14 day trial to try the features of our Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets and Update data integrity control applications.All you need to do is to send us your oracle EBS applications link and we will send you your trial installation pack.
No. Although we offer the All-in-one package that provides the best time saving solution for the reconciliation process, you may choose to purchase each product separately.
Rway reports do not update the standard Oracle EBS tables. While processing the data, we create additional tables where the analyzed data is stored. We do this to prevent any claims for damage liability on the Oracle EBS system.
Yes! Our products process data from Oracle EBS R12. The reports are displayed using the language that your system is based in.
No, you can run the reports as many times as wish. We recommend that our clients run our products at least once before the final due date, in order to avoid bugs in the Oracle E-Business Suite that might delay the report. In addition, you can also schedule an automatic run of the query, as many times as you'd like for your convenience.
Rway products include a concurrent program that can set up automatic runs. You can schedule it via the concurrent manager of your Oracle EBS.
It is not possible to correct the SLA transactions alone. Oracle SR should be created to receive data fix. Please address Oracle Service Requests and send them the report.
The reconciliation in Rway Accounts Payable and Accounts Receivable is done both in entered and accounted currencies. In Rway Cash Management the reconciliation is done in the bank currency, and in Rway Fixed Assets the process is done in accounted currency.
Yes! Our technology for detecting the source of discrepancies is patent pending since it's so accurate and reliable. Our products provide explanations and quality control for the discrepancies and the reconciliation.If your Oracle EBS version was updated to R12 from earlier versions, you may see unexplained differences. When encountering those, please contact our customer support team.
You can run reports from previous periods, starting from the day the Oracle EBS was installed, without any limitation. This feature is just another reason why Rway products are so beneficial: you can compare financial status between different periods and gain additional insight and information about your business.
In general, Rway products should not be affected by the customizations.
The run time of the report depends on the amount of data that you have. But from our experience and client feedback, we can say with certainty that the run time is faster than the alternatives.If you already have another oracle reconciliation app, we invite you to test the performances yourself with our 30 days free trial!
Rway products work with Oracle E-Business Suite, version R12.
Rway will run on the upgraded applications. In some cases additional steps may be needed to identify all the discrepancies in prior-to-upgrade period.
All upgrades in Oracle EBS R12 are supported. And we keep our products up to date with newer versions.
Yes! Our reports are compatible to various Microsoft Excel versions. If for any reason you encounter compatibility issues, contact us and we will resolve them immediately.
Yes, your IT personnel can add fields to the sheets by using PLSQL code. If you need any guidance our customer support team can help.
No, you cannot remove fields from the Excel sheets.
As long as it's the same server IP, there is no limitation to the amount of clients that can run the reports.
No, it's a one-time instalment on the server, which takes less than an hour. We can guide your IT person through the installation process.
The program is installed on the server and there is no need for client installations. Once installed, it becomes an integrated part of your Oracle Applications.
Of course! You can contact us through our website, by email, phone or via social media.Didn't find an answer to your question? Want additional information? Don't hesitate to contact us and we will happily answer any question.